100% Satisfaction Guarantee means if you aren't happy with your purchase, return it AT ANY TIME within 30 days of receipt. We understand that sometimes the item you see online just isn't right for you when you get it home, and we want to make sure that when you buy from us, you do so with 100% Confidence. Some exclusions apply (see below)
Here's our Guarantee:
- If you return the item(s) in sellable condition within 30 days, (meaning it is in mint condition with all packing materials so we can resell it) you'll receive a credit to your credit card, (or a refund in the method of payment), for the purchase price minus shipping cost to you**.
- If you return the item(s) in less than sellable condition within 30 days, (meaning it has been lightly used and not damaged and/or you put it together and it really didn't work for you), you'll receive a Coupon for the purchase price (it can be used at any of our patiostore.com family of stores, ( more are coming soon.) minus a 15% re-stocking fee and shipping cost to you.**
- If you return the item(s) in un-sellable condition, (meaning it has been used, worn, damaged and we cannot resell it), we will return the item to you.
**(We cannot reimburse shipping for returned items except in cases of errors in fulfilling the order - shipping costs to you will not be re-imbursed (note: we offer no shipping charge to you on most orders over $100, however there is a shipping cost to ship the item to you. The amount that we paid the shipping company to get the product to you will not be re-imbursed plus you will be responsible for returning the item to us at your cost.)
Our Guarantee also means:
- We guarantee that we will make your experience with us as pleasant as possible.
- We guarantee that our friendly and knowledgeable staff will be on hand to provide you with the best customer service possible.
- We guarantee that when you call or e-mail, you will talk to a real person in the USA who will give you the personal attention you deserve.
- We guarantee that if you aren't satisfied with your purchase then we aren't either, and we will do everything we can to make it right.
- We guarantee that if you don't like the item you purchased, we will work with you to get a proper replacement.
We appreciate your business and we stand behind our Guarantee,